Privacy Policy

1. Introduction

South West Win Club("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website tswwc.co.uk and participate in our prize draws. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

2. Information We Collect

We may collect information about you in a variety of ways. The information we may collect on the Site includes:

• Personal Data: your name, email address, telephone number and billing address, collected by our payment provider when you buy tickets, and the details you give us when you contact us. We use these to allocate your ticket numbers, send your confirmation and contact you if you win.
• Entry answers: your answer to the entry question, kept as a record that your entry met the competition rules.
• Payment Data: when you purchase tickets, our secure third-party payment processor (Stripe) collects your card details. We never store or process card numbers on our own servers.
• Technical & Derivative Data: information our servers automatically collect when you access the Site, such as your IP address, browser type, operating system and access times, used to keep the service secure and prevent abuse.

3. How We Use Your Information

We use information collected about you via the Site to:

• Administer and run our prize draws, including allocating and recording ticket numbers.
• Send you a confirmation of your purchase and ticket numbers.
• Contact you if you are selected as a winner of a draw and verify your eligibility.
• Process your ticket purchases and, where necessary, refunds.
• Respond to your enquiries.
• Prevent fraudulent transactions and protect the integrity of our draws.

4. Disclosure of Your Information

We do not sell, trade, or rent your personal information to third parties. We may disclose information in specific situations:

• By Law or to Protect Rights: if we believe releasing information is necessary to comply with legal processes or to protect safety, rights, or property.
• Third-Party Service Providers: with providers that perform services for us — payment processing (Stripe), email delivery (Resend) and secure data hosting (Supabase).
• Public Winner Announcements: by entering our draws, you agree that if you win, your first name and last initial together with the winning ticket number may be published on our website and social channels to ensure transparency, in line with the UK CAP Code.

5. Data Retention & Security

Entry records for a draw are kept until that draw has been completed and the prize awarded, after which the individual entries are deleted and only the draw result is retained. Enquiries are kept for as long as needed to respond to them. We use administrative, technical and physical security measures to help protect your personal information; while we take all reasonable steps to secure the personal data you provide, no security system is fully impenetrable.

6. Your Rights & Contacts

You have the right to request access to the personal data we hold about you, request corrections, or request deletion of your details from our systems. If you have questions about this Privacy Policy, please contact us at: